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As part of our commitment to continually improve our service and to help our clients meet their legal obligations, we continue to update the Legal Registers on our website and provide free quarterly legal compliance updates to anyone who subscribes. The purpose of these updates is to ensure you stay up to date with any changes in your legal compliance obligations, our updates can also be kept and can be used as evidence that your business is staying up to date with any changes in the legislation, this can be very helpful at audit time.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 aim to provide consumers with clear information about their rights when purchasing goods or services online or off-premises. The regulations set out requirements for businesses in terms of providing information about the goods or services, delivery times and charges, and the right to cancel within a specific timeframe. The regulations apply to all consumer contracts made after June 13, 2014.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require businesses to provide consumers with specific information regarding the goods or services being purchased, the terms of the contract, and the consumer's right to cancel the contract within a certain time period. Businesses must provide this information in a clear and understandable manner before the contract is agreed to.
Regarding evidence requirements, businesses must be able to demonstrate that they have provided the required information to consumers and have complied with the regulations. This could include providing records of communications with consumers, such as emails or letters, or records of purchases and cancellations.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides certain exemptions which include:
1. Sales by auction.
2. Contracts for accommodation, transport, catering, or leisure services which have a specific date or period of performance.
3. Sales of goods and services sold by vending machines.
4. Financial services.
5. Contracts for the supply of newspapers, magazines, and periodicals.
6. Digital content which is not supplied on a tangible medium.
7. Contracts for urgent repairs or maintenance.
8. Contracts made at a place which is not the business's usual business premises.
9. Bespoke or personalized goods.
10. Contracts for gambling services.
*Please refer to the Terms and Conditions in our footer.
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In addition, the legal texts identified on this website do not represent all the legislation published in relation to the relevant topic areas. AvISO Consultancy selects the legislation which it believes will apply to the organisations and industries with which it is engaged. In addition, there may be some instances where new legislation or amendments to current legislation are introduced, but there is a slight delay between the introduction of that legislation and the availability of it on this website. AvISO Consultancy does not take responsibility for the accuracy of any information provided and would recommend that you take appropriate legal advice in relation to any legislation which is relevant to your organisation, as appropriate. In addition, the content of our webpages does not replace each organisation’s duty to be aware of and comply with the legal requirements applicable to their operations.
Including our quarterly legal compliance updates that are a great resource for evidence for your ISO audits.