We took an old templated system that was issued from the internet and transferred the relevant information from the manual to a new updated process led management system with bespoke procedures. The templated system did not really explain what was required and added confusion to the business. Our approach was to work through the processes and procedures together so that the end result would be a new management system, but also an understanding of the ISO 9001:2015 requirements. We took a registered ISO 9001 business through to be a certified UKAS approved ISO 9001:2015 business.
Making the most of the technology available can help make any Management System more effective, keeping things simple is always key.