“It was a pleasure to work with Erol and Dave at Tailored Plumbing and to assist in the development of their Achilles Complaint Integrated Management system. An assessment was initially carried out to enable us to clarify what policies, procedures and controls the organisation had already implemented, and which areas we currently could not evidence.
Leaning on a wealth of experience from the team at AvISO, we were able to quickly ensure that the team at Tailored Plumbing had all the requirements for a successful Achilles Audit.
If the organisation decide to become certified to either a Quality, Environmental or H&S Management system, they now have the required controls and processes in place to help for successful implementation.
It was evident from our initial meeting that the team at Tailored Plumbing where incredibly engaged and committed throughout the project, and on the whole, it was a pleasure to complete the project with them.”
A Management System must be reflective of the business processes and not based on templates and generic documentation.