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Support with the implementation and ongoing maintenance of ISO 9001 for a top 50 law firm based in the South West of England

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project OVERVIEW
AvISO were asked to assist our client after they had a Gap Analysis with a certification body. We were asked to support them to bring their Management System in line with ISO 9001:2015.

Our first task was to review the Gap Analysis and identify any specific frustrations with the existing Management System. Following this we worked to identify appropriate ways to address the points raised by the certification body, as well as looking at opportunities to meet thier objectives and better align the Management System with their business.

Consultant Comment

“It was a pleasure working with one of the top law firms in the UK to review their current Quality Management System and to reshape it to provide the best possible solution that would really improve quality within the company. A key consideration within the project was using the already well-established quality processes and building on these to create a system that was streamlined and worked best for the business. The improvements made to the system have been evident, with a clear framework for continual improvement being established alongside solid and meaningful objectives moving forward.”

Testimonial

“Just to let you know, we had the last day of the audit with BSI yesterday, and the auditor confirmed we would be granted the recertification.  On behalf of our firm, I wanted to thank you for all your hard work, help and support over the past year or so.  You have always been available for questions and support, particularly during the interim audit last December, which I personally have greatly appreciated.  In my view, you have done an excellent job in getting us through this recertification, and we are now in a good place to move forward.”

Take Away Points

Language is vital. Any Management System must be written in a way that the whole team can engage with it.

Top 50 Law Firm in the UK
Company: 

Top 50 Law Firm in the UK

industry: 

Legal

Location: 

South West, UK

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If you would like to know more about ISO Standards, Certification and the value of a good management system you can add to your business we would love to hear from you: Kent: 01892 800476 | London: 02037 458 476 | info@avisoconsultancy.co.uk

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