ISO 9001 and 14001 for a Technology Recruitment Company based in London

“AvISO were extremely helpful from the onset; they were able to break down the ISO standards, so they were easily comprehensible and well applied to our business model. They were fantastic to work with and went above and beyond on several occasions and I could really tell they were 100% invested in Cititec passing the audits."

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Lead consultant, Oliver Leaney notes the key challenges and how we worked with Cititec to overcome these:

• The previous Management System had been in place for a considerable amount of time and had evolved into something that was overly complicated and no longer aligned with operational activities.
• We broke the system into manageable pieces and made sure these aligned with operational processes at Cititec.
• The historic system was not easy to navigate or available to everyone, being spread across several locations. The introduction of a SharePoint site provided a collaborative working platform that is both easily accessed and controlled.
• We developed a process led system, moving Cititec away from a clause by clause manual. This approach is more easily understood and communicated across the business.
• We were able to offer advice and support the IMS Manager to ensure that they felt confident going into the external system. It was key to the project that the new system was owned and understood by the client, not by us.
• We explained the difference between UKAS and Non-UKAS certification and subsequently Cititec moved their certification to BSI.
• We provided an achievable and risk-based audit plan that Cititec could manage in-house and will provide a positive platform for continual improvement.