Cititec’s commitment to quality and customer experience are key drivers in maintaining their ISO certification and transitioning to ISO 9001:2015 and ISO 14001:2015.
Daisy Lawrence, Office Manager and HR Lead at Cititec was responsible for overseeing the transition of the Integrated Management System (IMS) and advised that the main drivers were to:
“Gain the new certifications and improve the; structure, continuity and compliance around their business model. Cititec is customer focused so wanted to show clients that their business runs well and is certified."
Lead consultant, Oliver Leaney notes the key challenges and how we worked with Cititec to overcome these:
There were initial concerns as the previous Management System had been in place 10 years. Cititec was concerned that the transition would require drastic changes to their business and that it would take a long time to implement. However, the new standard is more relevant to their business model and easier to explain to employees.
Daisy advised that:
“The old system had too much information and documents and left room for error but that the new system is easier to use, more concise and is the hub of the business in processes that Cititec do. Gaining certification was initially a daunting prospect but looking back a lot better practically for Cititec and ended up being a positive experience.”
Read what other clients said about us for this standard