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Cititec is a customer-driven technology recruitment firm headquartered in the heart of London. Cititec’s commitment to quality and customer experience are key drivers in maintaining their ISO certification and transitioning to ISO 9001:2015 and ISO 14001:2015.
Daisy Lawrence, Office Manager and HR Lead at Cititec was responsible for overseeing the transition of the Integrated Management System (IMS) and advised that the main drivers were to:
“Gain the new certifications and improve the; structure, continuity and compliance around their business model. Cititec is customer focused so wanted to show clients that their business runs well and is certified."
There were initial concerns as the previous Management System had been in place 10 years. Cititec was concerned that the transition would require drastic changes to their business and that it would take a long time to implement. However, the new standard is more relevant to their business model and easier to explain to employees.
Daisy advised that:
“The old system had too much information and documents and left room for error but that the new system is easier to use, more concise and is the hub of the business in processes that Cititec do. Gaining certification was initially a daunting prospect but looking back a lot better practically for Cititec and ended up being a positive experience.”
Lead consultant, Oliver Leaney notes the key challenges and how we worked with Cititec to overcome these:
Cititec stated that the approach to risk and stakeholder’s engagement has added real value to their business. This approach to the Management System has encouraged employees at all levels to engage and to think differently about the IMS. This, in turn, has given them more confidence knowing the business is compliant. Daisy also highlighted that as she is not an ISO expert, so the knowledge and approach of the AvISO team provided her with a much better understanding of the value in a Management System and confidence that certification would be achieved. Daisy was initially very daunted by the prospect of the audit, particularly as it was to be witnessed by UKAS, however, once underway she realised she had a much more understanding than she realised. Furthermore, having AvISO on call all the way through going above and beyond what was expected made the audit process a positive one.
“AvISO were fantastic from the onset they were personable and really easy to work with, knew their stuff and were rooting for Cititec throughout the process. I would 100% recommend AvISO for future and to other businesses.”