5.22 Monitoring, Review and Change Management of Supplier Services

The organisation should regularly monitor, review, evaluate and manage change in supplier information security practices and service delivery.

Monitoring, review, and change management are important components of effective supplier management.

These activities help organisations ensure that their suppliers meet their expectations and requirements and that any issues or concerns are identified and addressed in a timely manner.To effectively monitor, review, and manage changes to supplier services, organisations can take the following steps:

• Define clear performance metrics: Establish clear performance metrics that will be used to evaluate the supplier's performance and communicate these metrics to the supplier. This can help ensure that the supplier meets the organisation's expectations and requirements.
• Regularly review supplier performance: Schedule regular reviews of the supplier's performance using the established metrics. This can be done through meetings, reports, or other means of communication.
• Identify and address any issues or concerns: During the review process, identify any issues or concerns that may arise and work with the supplier to address them. This may involve implementing changes to the supplier's services or processes.
• Communicate changes: Clearly communicate any changes that are made to the supplier's services or processes and ensure that the supplier understands the impact of these changes on their performance and the organisation's needs.